Samsung OfficeServ 7100 Technical Manual

Also see for OFFICESERV 7100: Quick guide System administration guide User guide User manual User guide

Contents

OfficeServ 7100 PROGRAMMINGTECHNICAL MANUAL PART 2 APRIL 2007MMC: 607EXIT CODEWhile the caller is hearing a message (but not during MOH), the caller may dial theDTMF digit specified here and be transferred immediately to the final destination (seeFinal Destination). The exit code is optional and does not need to be used. If used,the first and second messages may be modified to provide instructions on its use.RETRY COUNTThe UCD program is designed to route a caller to a "final destination" after aprogrammable number of "loops" through the UCD message. The range of thiscounter is 0 to 99. 00 means that there is no retry counter and the caller will remain inthe UCD queue until answered. Any non zero value will route a caller through theUCD loop that many times before going to the final destination. The UCD will routecalls to the final destination immediately if all members of the group are either out ofgroup or in DND.Example: If this counter is set to 02, callers reaching a busy group will hear the firstUCD message, be placed on hold, hear the second UCD message, be placed onhold, and finally hear the second message again before being transferred to the finaldestination. The default is 99.FINAL DESTINATIONThis is the final destination for the caller if not answered by a UCD agent. Thisdestination is only reached if (a) the caller dials an exit digit during a message or (b)the retry count has expired. The final destination can be any station number (in anetwork), any group number (within a network) or a disconnect. A disconnect isentered as a destination of NONE (HOLD key).1. If the final destination is a voice mail port, the port will receive a FWD fromUCD group integration message.2. The final destination will forward or overflow, if the forward to destination is avoice mail port the port will receive FWD from UCD group integrationmessage.3. If the final destination is not forwarded, the call will ring or camp on to the finaldestination indefinitely.4. The default final destination is 500.To ensure that you do not get a situation where all the call buttons are busy on thefinal destination it is advisable to make the final destination a group (even if the grouphas only one station in it.)