1.3 Call Forwarding (FWD)/Do Not Disturb (DND) Features40 Feature Guide1.3 Call Forwarding (FWD)/Do Not Disturb (DND)Features1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)1.3.1.1 Call Forwarding (FWD)/Do Not Disturb (DND)—OVERVIEWDescriptionWhen an extension user cannot answer calls (on a call, out of the office, etc.), it is possible to forward orrefuse the calls using the following features:1) Call Forwarding (FWD)2) Do Not Disturb (DND)1. FWDExtensions and incoming call distribution (ICD) groups can forward their incoming calls to presetdestinations. (→ 1.3.1.2 Call Forwarding (FWD))2. DNDAn extension user can send the tone to let the caller know he or she is not available. (→ 1.3.1.3 Do NotDisturb (DND))Conditions• FWD and DND features apply to:Intercom calls (including doorphone calls), and CO line calls (including a call from an extension thatplaced a CO line call on a consultation hold (→ 1.12.5 Consultation Hold).)• FWD/DND ButtonBoth the FWD and DND features for an extension can be customized on a single flexible button.Only one of these features can be active at a time.Multiple types of FWD/DND buttons can be customized on an extension.• Group FWD ButtonThe FWD feature for an ICD group can be customized on a flexible button. Multiple types of Group FWDbuttons can be customized on an extension.[FWD/DND Button and Group FWD Button Types]Type DescriptionFWD/DND for Extension FWD/DND—Internal Works for incoming intercom callsFWD/DND—External Works for incoming CO line callsFWD/DND—Both Works for all incoming callsFWD for ICD Group Group FWD—Internal Works for incoming intercom callsGroup FWD—External Works for incoming CO line callsGroup FWD—Both Works for all incoming calls
