2.2 System Configuration—Software180 Feature Guide2.2.5 Operator FeaturesDescriptionThis PBX supports separate operators for both the PBX and each tenant. Any extension or incoming calldistribution (ICD) group can be designated as an operator. Operators are the destination of Operator Calls.Operator CallAn extension user can call an operator by dialing the preprogrammed Operator Call feature number, oftensimply, "0". When an Operator Call is made, the call is directed to the tenant operator of the callingextension's tenant. If no tenant operator is assigned, the call is routed to the PBX operator. The tenantnumber of the calling extension determines the current time mode which is then used to determine thecurrent PBX operator.If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.Conditions• An extension or ICD group can be assigned as both a tenant operator and the PBX operator.• The same tenant operator can be assigned as the operator for multiple tenants.Feature Guide References2.2.3 Tenant ServiceUser Manual References1.2.1 Basic Calling2.2.6 Manager FeaturesDescriptionAn extension assigned as a manager (manager extension) is allowed to use certain features which mostextensions cannot. Class of Service (COS) programming determines which extensions are managerextensions (→ Manager Assignment [511]) and can therefore use the following manager features:Type DescriptionPBX operator A different extension or ICD group can be assigned as a PBX operator foreach time mode (→ Operator Assignment [006]).Tenant operator Each tenant can be assigned an operator. This operator is the same for alltime modes and can be either an extension or an ICD group. A tenant'soperator does not need to be an extension assigned to the tenant it serves.
