1.2 Receiving Group Features36 Feature GuideConditions• Group Call Waiting (→ 1.2.2.2 Group Call Distribution) cannot be used simultaneously with VIP Call.Even if VIP Call mode is enabled, it will not function when group extensions have turned on Call Waiting.Call Waiting must be turned off on all member extensions in order for VIP Call to function.1.2.2.5 Overflow FeatureDescriptionWhen all agents in an incoming call distribution (ICD) group are handling calls, additional calls can bedirected to a queue. When the queue is unable to accommodate additional calls (→ Queuing Call Capacity[628]), its calls can be handled by the Overflow feature. This feature can direct calls to an overflowdestination. Overflow destinations can be assigned for each ICD group and each time mode.[Available Destination]The following can be used as overflow destinations.OverflowFeatureDescription Works When: ConditionsICD GroupOverflowRedirects calls to a differentoverflow destination dependingon the reason for the overflow.A destination can be assignedfor each time mode.a) There is no space in thequeue.A destination must beassigned. (→Destination When AllBusy [627])b) A Queuing Time Table is notassigned and there are noextensions logged-in.c) An Overflow command isassigned to the QueuingTime Table.A destination must beassigned. (→Destination for OverflowTime Expiration [625])d) The Overflow time (Overflowtime [626]) expires.e) Manual Queue Redirection isperformed. (Pressing theHurry-up button.)Destination AvailabilityWired Extension (PT/SLT)PSICD GroupPS Ring GroupVM Group (DTMF/DPT)External Pager (TAFAS)DISAAnalog Remote Maintenance
