1.19 Voice Mail Features140 Feature GuideUser Manual References1.9.5 Voice Processing System3.1.2 Settings on the Programming Mode3.2.2 Manager Programming1.19.3 Voice Mail DTMF IntegrationDescriptionA Panasonic Voice Processing System (VPS) or similar product from another manufacturer can provideVoice Mail (VM) and Automated Attendant (AA) services when connected to the SLT ports of this PBX.Connecting a VPS to the PBX via SLT ports is called "DTMF Integration" because the VPS and PBXcommunicate with each other by sending analog DTMF tones. For more information, refer to thedocumentation provided with your VPS.1. Voice Mail (VM) ServiceAllows callers to leave voice messages for specific parties, such as an extension user or an incomingcall distribution (ICD) group. Extension users can then listen to the messages left in their mailboxes attheir convenience.2. Automated Attendant (AA) ServiceAllows your VPS to answer calls and direct callers to dial a number in order to connect themselves tothe desired party. ("Enter the extension number of the desired party.")VM Service1. Accessing a MailboxThere are two methods in which a call can reach an extension's mailbox. In the first method, the callermust dial a mailbox number. In the second method, the PBX sends DTMF tones to the VPS to indicatewhich mailbox should be accessed (Follow on ID).Method 1:1. An incoming CO line call is directed to a VM (DTMF) group.2. The caller listens to an outgoing message (OGM) which directs the caller to dial a mailbox number.("Press 101 to leave a message for Sales. Press 102 to leave a message for Support.")3. The caller dials a mailbox number and then hears the called party's personal greeting. ("Pleaseleave a message for our Sales team.")4. The caller leaves a message and hangs up.Method 2 (Follow on ID):1. An incoming CO line call is directed to an extension or ICD group.2. The PBX redirects the call to a mailbox via:a) Call Forwarding (FWD)b) Intercept Routingc) Call TransferThe PBX sends the appropriate DTMF tones to the VPS so that the caller does not need to dial amailbox number.3. The caller hears the called party's personal greeting. ("Please leave a message for our Salesteam.")
