1.2 Receiving Group Features32 Feature Guide[G-DN Button for Group Call Waiting]Group Call Waiting works differently depending on the assigned Group Call Waiting Distributionmethod, as follows:a) Ring: All busy extensions hear a call waiting tone simultaneously for the first incoming call,even if they do not have a Group Directory Number (G-DN) button. Additional calls are placedin the queue upon arrival.b) UCD/Priority Hunting: A call waiting tone is heard and an idle G-DN button flashes on anagent's telephone, according to the group's distribution method (UCD or Priority Hunting). Ascalls continue to arrive, they will be received on G-DN buttons until every G-DN button onevery agent's telephone is occupied, after which additional calls will be placed in the queue,as shown in the figure below.Note that if an extension's G-DN buttons for a certain group are completely occupied, theGroup Call Waiting for the group will not work at that extension.3. No Reply Redirection (UCD or Priority Hunting Method)If a call received at an agent's extension is not answered within a preprogrammed time period (NoAnswer time), the call will be redirected to the next agent according to the group's distribution method.If there is no available agent, the call waits until one becomes available.Conditions• FWD/DND ExtensionAlthough members of an ICD group can set Call Forwarding (FWD) or Do Not Disturb (DND) for theirextensions, each group can be programmed to ignore these settings, in which case the extensions willring. (→ 1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND))• Group Call Waiting cannot be used simultaneously with VIP Call (→ 1.2.2.4 VIP Call) and/or Wrap-up(→ 1.2.2.6 Log-in/Log-out), as Call Waiting must be turned off in order for VIP Call or Wrap-up tofunction.1.2.2.3 Queuing FeatureDescriptionWhen a preprogrammed number of extensions (→ Maximum Number of Agents [632]) in an incoming calldistribution (ICD) group are busy, additional calls can be placed in a queue as they arrive. Once apreprogrammed number of calls are waiting in the queue (→ Queuing Call Capacity [628]), additional callsG-DN Button for ICD Group 1 (Call Waiting)G-DN Button for ICD Group 1 (Call Waiting)G-DN Button for ICD Group 2 (Answering the Call)213ICD Group 2ICD Group 1
