1.17 Message Features122 Feature Guide1.17 Message Features1.17.1 Message WaitingDescriptionWhen an extension user calls another extension that does not or cannot answer the call, he or she can leavea Message Waiting notification. The appropriate button or lamp on the called extension user's telephone willlight, indicating that a call was missed or a message recorded by the Voice Processing System (VPS) iswaiting. A Message button can be used to call the caller back or listen to the message.When a message is left for a proprietary telephone (PT), the Message button on it lights or the Message/Ringer Lamp turns red. Pressing the lit Message button while on-hook shows the caller's information asshown below:[Example]Conditions• Message ButtonAny flexible button can be assigned as a Message button. This button can be used on a PT which doesnot have the MESSAGE button (fixed button), or can be used on any PT to access messages left foranother extension or for an incoming call distribution (ICD) group.• Distinctive Dial Tone for Message WaitingIf Distinctive Dial mode is enabled, dial tone 4 will be sent to an extension when a message has beenleft on the extension. (→ 1.24.1 Dial Tone)• It is possible to leave a Message Waiting notification while hearing a ringback tone, busy tone, or DNDtone.• Message Waiting notifications are always left on the original extension. Message Waiting notificationscannot be sent to a Call Forwarding (FWD) destination (→ 1.3.1.2 Call Forwarding (FWD)).• Both the calling extension and the called extension can cancel a notification after it has been left.• If a call is missed, the Message Waiting notification will be cleared when the called extension calls thecaller back and the call is answered.• Message Waiting Notification via Voice Mail DPT (Digital) IntegrationIf a voice message is left for the called extension, the notification will be cleared after each newmessage has been played. (→ 1.19.2 Voice Mail DPT (Digital) Integration)105:Tom Smith --- Extension no. and name of who left the messageThis extensionOther extension** This button is useful, forexample, when a secretarychecks messages left for theboss (Boss & Secretary Feature).ICD GroupMessage buttons
