Canon JX500 User Manual

Also see for FAX JX200: Manual Easy Setup instructions User guide User guide Service manual

Contents

Canon JX500 User Manual Manual pdf 73 page image

69TroubleshootingENGLISH Documents Sent From the Fax are Spotted or Dirty Cannot Send Using Error Correction Mode (ECM) Errors Occur Frequently While Sendingz Receiving Problems Cannot Receive a Document AutomaticallyThere may be other documents beingsent from memory.Allow time for those documents to finish sending.An error may have occurred duringsending.Print an activity report and check for an error (see page 54).The telephone line may not be workingproperly.Make sure there is a dial tone when you press [Hook] or when you lift theHandset. If there is no dial tone, contact your local telephone company.The receiving fax machine may not bea G3 fax machine.Make sure the receiving fax machine is compatible with this fax machine (whichis a G3 fax machine).Cause ActionThe receiving fax machine may not beworking properly.Check the fax by making a copy (see page 18). If the copy is clear, the problemmay be in the receiving fax machine. If the copy is spotted or dirty, clean thescanner components (see page 63).The document may not have beenloaded correctly into the DocumentTray.Remove the document, stack it if necessary, and load it into the Document Traycorrectly (see page 16).Cause ActionThe receiving party’s fax machine maynot support ECM.If the receiving party’s fax machine does not support ECM, then the document issent in normal mode without error checking.ECM may be disabled. Make sure ECM is on (see ECM TX on page 51).Cause ActionThe telephone lines may be in poorcondition, or you may have a badconnection.Lower the transmission speed (see TX START SPEED on page 52).Cause ActionThe fax may not be set to receiveautomatically.For the fax to receive documents automatically, the receive mode must be set to, (Fax/Tel mode), , (see page 28), or must be set (seepage 38). If you have set , check that an answeringmachine is connected to the fax and that it is turned on with an outgoingmessage properly recorded (see page 30).The fax may have a document stored inmemory.Print out any documents stored in memory (see page 36).An error may have occurred duringreception. z Check the LCD for an error message (see page 75).z Print an activity report and check for an error (see page 54).The Multi-Purpose Tray may be empty. Make sure paper is loaded in the Multi-Purpose Tray (see the Easy SetupInstructions).The telephone line may not beconnected properly.Make sure all line connections are secure (see the Easy Setup Instructions).* FAX-JX500/JX300 only.Cause Action