Canon JX500 User Manual

Also see for FAX JX200: Manual Easy Setup instructions User guide User guide Service manual

Contents

Canon JX500 User Manual Manual pdf 72 page image

68 TroubleshootingENGLISH Multiple Sheets Load Into the Fax at the Same Time Repeated Paper Jams OccurFaxing Problemsz Sending Problems You Cannot Send a DocumentCause ActionPaper may not be loaded correctly. Make sure the paper stack is loaded properly in the Multi-Purpose Tray, and thatthe Paper Guide is adjusted correctly (see the Easy Setup Instructions).Sheets of paper may be stickingtogether.Be sure to fan the paper stack before loading it in the Multi-Purpose Tray. Thiskeeps the sheets of paper from sticking together (see the Easy SetupInstructions).The Multi-Purpose Tray may containtoo many sheets. z Make sure the paper stack in the Multi-Purpose Tray does not exceed thepaper limit mark ( ) (see the Easy Setup Instructions).z Do not exceed the maximum loading capacity of the Multi-Purpose Tray (seepage 79).z Do not force the paper stack into the Multi-Purpose Tray.Different types of paper may be loadedin the Multi-Purpose Tray. z Load only one type of paper.z Make sure you load paper that meets the paper requirements for the fax (seepage 16).Cause ActionThe paper you are using may becausing the jams. z Be sure to fan the paper stack before loading it in the Multi-Purpose Tray.This keeps the sheets of paper from sticking together (see the Easy SetupInstructions).z Check that the paper you are using and your printing environment are withinthe specifications of the fax (see page 16, page 79).z Try loading a fresh stack of paper in the Multi-Purpose Tray.Cause ActionThe FINE Cartridge may not beinstalled properly.Make sure the FINE Cartridge is installed properly. Do not remove a used FINECartridge except to replace it with a new one.The fax may have overheated. Unplug the fax and let it cool for several minutes. Then plug it back in and trysending again.The fax may not be set for the type oftelephone line in use (pulse/tone).Make sure the fax is set for the correct telephone line type (see page 10).The document may not have beenloaded correctly into the DocumentTray.z Remove the document, stack it if necessary, and load it into the DocumentTray correctly (see page 16).z Make sure the Printer Cover is closed.The one-touch speed dialing button orcoded speed dialing code you enteredmay not be registered for the featureyou want to use.Check the one-touch speed dialing button or coded speed dialing code andmake sure it is registered correctly (see page 13).You may have dialed or have beenprovided with an incorrect number.Dial the number again, or check that you have the correct number.The receiving party’s fax machine maybe out of paper.Call the receiving party and ask them to make sure paper is loaded in their faxmachine.