10 APOLLO Digital Broadcast Production Console InformationTECHNICAL SUPPORTShould you require any technicalassistance with your Calrec productthen please contact your regionalCalrec distributor. Customers withinthe UK or Ireland should contactCalrec directly.For a complete list of worldwidedistributors by region, go towww.calrec.com or contact us formore information.For pre-delivery technical enquiries, UKand Ireland customers should contact theCalrec project manager assigned to theirorder. Post delivery, the Calrec CustomerSupport team will take care of yourtechnical enquiries.Our UK customer support team workclosely with our global distributor networkto provide the highest level of after salessupport. Your distributor should be yourfirst point of contact and will often beable to provide an instant solution, be ittechnical advice, spares or a site visit byan engineer.Calrec UK customer support and ourglobal technical team provide free ofcharge technical support and advice byphone or email to all customers.Once your console is installed we canprovide an engineer on site to carry outsystem commissioning.Commissioning ensures the equipmentis correctly installed and fully functioningbefore it goes into use.During commissioning, our engineers canalso help and advise with configurationand setup.Calrec after sales support includes:• Free of charge comprehensivetechnical advice and support by phoneand email.• Software and hardware upgrades.• Repairs.• Quick supply of replacement or loanhardware in the event of a failure.• Providing export documentation for thereturn of faulty parts.• On site commissioning visits.• On site service and health check visits.• Emergency engineer visits.• On site on-air support, for completepeace of mind - providing operationalguidance, and technical engineeringsupport for new installations or highprofile events.• Operational training.• Maintenance / technical training.• Supply of replacement components.• Supply of documentation.Service contractsWe offer a range service contracts to ourUK and Ireland customers, offering 24/7telephone support, regular health checksand extended warranty amongst otherbenefits. Please contact our customersupport team for more information onservice contracts.Product WarrantyA full list of our conditions & warrantiesrelating to Goods & Services is containedin the Company’s standard Terms andConditions. A copy of this is available onrequest.RepairsIf you need to return goods to Calrec, forwhatever reason, please contact yourregional distributor or Calrec customersupport beforehand for guidance, aswell as to log the details of the problemand receive a reference number. Forcustomers outside the UK and Ireland,shipping via the distributor savescustomers from dealing with exportationpaperwork. If there is a need to senddirect to Calrec, contact us beforehand tolog the incoming repair and for assistancewith exportation documents.Standard of ServiceEnsuring the highest standards is apriority, if you have any comments onthe level of service, product qualityor documentation offered to you byCalrec, please contact the CalrecCustomer Support team in the UK whowill endeavour to address the issues.Calrec welcomes all customer feedback.For feedback specific to this document,please contact enquiries@calrec.com.
