Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-25Network Related ProblemsThis section provides possible solutions to network problems.Problems Using TCP/IP (LPD/Port9100)The table below lists possible causes for problems that occur when using TCP/IP (LPD/Port9100), themethods to check, and the required actions to take.Unable to PrintPrint Output ProblemsPossible Cause How to Check RemedyThe correct IP address has notbeen set.Have the Network Administratorcheck whether the machine's IPaddress is correct.Set the correct IP address in themachine.An unrecoverable failure occurredwhile processing a print job.Check whether an error isdisplayed in the control panel'sdisplay.Turn the machine's power OFF,wait until the display becomesblank, and then turn the power ONagain.The selected protocol is notcompatible with the computerCheck the selected protocol. Select a protocol compatible withthe computer.The data format of the print datathat the machine is attempting toprocess does not match the dataformat of the print data sent bythe computer.-Turn off output of Ctrl-D.Possible Cause How to Check RemedyThe computer is not using theprint driver supplied with themachine (is using anothercompany's print driver).Confirm whether the print driveron the computer is the onesupplied with the machine.On the computer, select the printdriver supplied with the machine.If the print driver is not listed forselection, install the print driverand then select it. Operation is notguaranteed if another company'sprint driver is used.
