Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-21Unable to Send Scan Data in E-mailUnable to load datafrom the scannerdue to a TWAINcommunicationerror.The scan driver is not installed. Install the scan driver.Operation stoppedwhile loading data.Is the file size too large? Lower the resolution setting, and then try loadingthe data again.Symptom Possible Cause RemedyUnable to send an e-mail.The registered e-mail address isincorrect.Check the entered e-mail address.The maximum data size foroutgoing e-mail was exceeded.Lower the resolution, and reduce the size of theattached data.Refer to Resolution on page 7-19.Refer to Maximum Attachment Size on page 9-33.The port for Send E-mail is notset to Enabled.Check the port setting for Send E-mail.Refer to Required Information on page 2-28.The e-mail address for themachine has not beenregistered.Input the Administrator’s e-mail address.Refer to Administrator's E-mail Address on page 2-21.The registered SMTP serversetting is incorrect.Check the SMTP server setting.Refer to SMTP Server (Connectivity > Protocols) onpage 2-28.The authentication for theSMTP server is not operatedcorrectly.Check the authentication method for the SMTPserver.Refer to SMTP Server (Connectivity > Protocols) onpage 2-28.The registered login name forthe SMTP server is incorrect.For the SMTP server requiring authentication, the e-mail address of the login user must be registered.Check the registered login name.Refer to SMTP Server (Connectivity > Protocols) onpage 2-28.The registered password for theSMTP server is incorrect.Check the registered password for theauthenticated user.Refer to SMTP Server (Connectivity > Protocols) onpage 2-28.Symptom Possible Cause Remedy
