Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-15Printer ProblemsThis section provides possible solutions to various problems you may encounter when using the Printfeatures.Unable to PrintThe table below lists possible solutions when you are unable to print.Symptom Possible Cause RemedyData remains in theprinter icon.The machine's power is not on. Switch the machine's power on .Refer to Power Source on page 3-7.The PC's cable is disconnected. Connect the PC's cable.The machine's cable isdisconnected.Connect the machine's cable.Refer to Using the USB Interface on page 2-4.An error has occurred in themachine.Check the error information, and take the requiredaction.There is a problem in thenetwork connecting thecomputer and machine.Contact your Network Administrator.The port is not activated. Activate the port to use.Refer to Activating the Communication Port To Useon page 2-11.The machine is connected tomultiple computers.Wait a while, and then try printing again.Data has been sentto the machine.No paper has been loaded. Load paper.There is no paper of thespecified size.Load paper of the specified size.Refer to Loading Paper on page 4-5.An error has occurred in themachine.Check the error information, and take the requiredaction.Job execution has been paused. Use the screen to select whether to cancel the job.
