Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-20Scan ProblemsThis section provides possible solutions to various problems you may encounter when using the Scanfeature.Unable to ScanThe table below lists possible solutions when you are unable to scan.Unable to Load Scan Data to a PCThe table below lists possible solutions when you are unable to load a scanned document to acomputer.Symptom Possible Cause RemedyThe document is notfed properly throughthe documentfeeder.The document size is too small. The minimum size of document that can be loadedon the document feeder is A5 .The document is not asupported type.The document feeder does not support warpeddocuments, business cards, transparencies, thindocuments, or documents with attached stick-onnotes, paper clips or tape.Refer to Paper Types on page 4-1.The document guides aremisaligned.Align the document guides properly to match thedocument size.Refer to Placing a Document on page 6-1.There are document shredsstuck in the document feeder.Open the document feeder cover, and remove thedocument shreds.Refer to Document Jams on page 13-55.Symptom Possible Cause RemedyUnable to find thescanner.The machine's power is not on. Switch the machine's power on.Refer to Power Source on page 3-7.The PC's USB cable isdisconnected.Reconnect the computer's disconnected USB cable.Refer to Using the USB Interface on page 2-4.The machine's USB cable isdisconnected.Reconnect the machine's disconnected USB cable.Refer to Using the USB Interface on page 2-4.
