Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-26Problems Using Xerox ® CentreWare ® Internet ServicesThe table below lists possible solutions to problems you may encounter when using Xerox ®CentreWare ® Internet Services.Symptom RemedyUnable to connect to Xerox ®CentreWare ® Internet Services.Is the machine operating normally?Check whether the machine's power is on.Is Internet Services running?Print a System Settings Report and check it.Has the Internet address been entered correctly?Check the Internet address again. If you still can't connect to Xerox ®CentreWare ® Internet Services, try connecting by entering the IPaddress.Are you using a proxy server?The machine cannot connect to some proxy servers. Do not use a proxyserver. Set your web browser Not using proxy server, or set the addressyou are using to Not using proxy server.The message "Please wait" is notgoing away.Wait for a while.If the condition persists, press the Refresh button.If the condition still persists, check whether the machine is operatingnormally.Nothing happens after pressingRefresh.Are you using a supported web browser?See Using Xerox® CentreWare® Internet Services on page 2-17 tocheck whether your web browser is a supported type.The frame on the right is notupdated after selecting a menuitem from the frame on the left.The screen display is fragmented. Change your web browser's window size.The display is not updated. Press Refresh.Nothing happens after pressingApply.Are the entered values correct?If you entered an out-of-range value, it is automatically changed to avalue within range.Are you now using, or did you just use the machine's control panel?When the Auto Reset feature is set, settings made by Xerox ®CentreWare ® Internet Services are not applied until the preset amountof time has elapsed. Wait for a while.Is the machine in an energy saver mode?Cancel the energy saver mode, and then try again.
