Problem SolvingXerox ® WorkCentre® 5022/5024 Multifunction PrinterUser Guide13-32Error CodesThis section describes error codes.An error message and error code (xxx-xxx) is displayed if printing terminated abnormally because of anerror, or a malfunction occurred in the machine.For faxing, an error code is also displayed on a Fax Activity Report and a Transmission Report - JobUndelivered.Refer to the error codes in the following table to resolve problems.Note If an error code is displayed, any print data remaining in the machine and information stored inthe machine's memory is not secured.If an error code is displayed that is not listed in the following table, or if you cannot resolve an error despitefollowing the instructions described in the table, contact our Customer Support Center. The contact number isprinted on the label or card attached to the machine.Error Code Cause Remedy003-500 When using the Pages per Side function, theprintout doesn't fit in the paper with thespecified reduction/enlargement factor.Press the control panel's Stop button, andchange the setting.003-754 An IPS error occurred. Press the control panel's Stop button, andcancel the job.003-795 When enlarging/reducing a scanned documentto the paper size specified, thereduction/enlargement ratio exceeds theallowed range.Press the control panel's Stop button, andchange the setting.003-942 A document with a non-standard size is set inthe document feeder.Press the control panel's Stop button, andcheck the document.003-956 A document with a non-standard size is set onthe document glass.Press the control panel's Stop button, andcheck the document.003-963 When Auto is set for Paper Supply for a copyjob, the size of the scan document is larger thanthe paper size that can be copied.Press the control panel's Stop button, andchange the setting.003-972 Exceeded the maximum pages that can bescanned during a copy/scan job.Press the control panel's Start button toredo the operation or press the Stop buttonto cancel the operation.003-973 The image size is too large whenenlarging/reducing a scanned document thatdoes not match the orientation of paper.Take one of the following measures.• Reduce the magnification withReduce/Enlarge.• Change the orientation of paper ordocument.
