TRANSFERRING CALLSTransfer is used to send any call to another extension in one of two ways. You canperform a screened transfer by informing the other extension who is calling or youcan perform a blind transfer without notification.• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear ringing—OR—wait for the party to answer andadvise the party of the call and then hang up. If the transfer is refused, youwill be reconnected to the outside line when the station hangs up or youcan hookflash to return to the outside party.NOTE: After the inside party answers, you may alternate back and forth betweenthe parties by hookflashing.TRANSFER WITH CAMP-ONWhen you are transferring a call to another station and it is busy, you may campthe call on to this station:• While you are speaking on a call, hookflash to receive transfer dial tone andthen dial an extension number. Your call is automatically put on transferhold.• Hang up when you hear a busy signal. The called party will be alerted thata call is waiting.TRANSFER CANCELIf this feature has been activated on your system the Consultation Hold feature willnot work. Instead, when you hookflash to return to the outside party after initiat-ing a transfer, the internal party will be dropped allowing you to transfer the callto another destination. This is especially useful if the party you originally tried totransfer to was busy or did not answer.TRANSFER RECALLAll calls that you have transferred (screened, unscreened and camped-on) willautomatically recall to your station if they are not answered in a pre-programmedperiod of time.98CALL PROCESSINGHOLDING CALLS• When you are connected to any call, hookflash, receive transfer tone anddial 11. The call will now be on hold. You may now make or receive a secondcall.• To take the caller off hold, lift the handset and dial 11. You are now con-nected to the call. You may resume your conversation.NOTE: A standard telephone can put only one call on hold at a time.HOLD RECALLIf you leave a call on hold longer than the hold timer, the call will recall your sta-tion.• When your phone rings, lift the handset to answer the recall.• If you do not answer this recall within a pre-programmed period of time, itwill go to the operator group.RETRIEVING CALLS ON HOLD ATANOTHER STATIONWhen a line is on hold at any other station:• Lift the handset and dial 12 plus the extension number of the station thatplaced the call on hold—OR—dial 12 plus the line number if you knowwhat it is.CONSULTATION HOLDWhen you are speaking on an outside line and it is necessary to consult with an-other extension:• Hookflash and receive transfer tone. Your call is placed on transfer hold.• Dial an extension number.• Consult with the internal party.• Hookflash to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the hookflash will flip-flop between the outside andinside parties (except if the destination station is set for Auto Answer or VoiceAnnounce, or the system has Transfer Cancel activated).
