46CALL PROCESSINGSYSTEM HOLDWhen you are connected to any call, press Hold. The call will flash at the keyset. Ifthis call appears on a line button at other keysets, it will flash at those keysets also.• To take the caller off hold, press that button and the flashing LED will gosteady again. Resume the conversation—OR—press the Hold button. Theflashing LED will go steady again and you will be connected to the call again.Resume the conversation.NOTE: While on a call, pressing a line button, route button or flashing Call buttonwill automatically put your first call on hold and connect you to the new call. SeeAutomatic Hold under Customizing Your Keyset.EXCLUSIVE HOLDTo place an outside call on hold at your phone so that other users cannot get it:• Press the Hold button twice.The call will flash on your keyset and this line willshow a steady indication on other keysets.• To retrieve the call, press the flashing line button or press the Hold button athird time.NOTE: Intercom calls will always be placed on exclusive hold.REMOTE HOLDWhen you wish to place an outside call on hold at another station.• Press Transfer and dial the station number (or press the appropriate DSS but-ton)• Press the Hold button. This will place the call on system hold on an availableCall button or Line button at the remote station and return you to dial tone.NOTES:1. If the destination station does not have any free Call buttons or line buttonsyou will hear No More Calls tone and must return to the other party by press-ing the Transfer button.2. Intercom calls cannot be put on remote hold.47HOLD RECALLIf you leave a call on hold longer than the hold timer, it will recall your station. Thebutton that the call appears on will have a slow flashing indicator.• When your phone rings, lift the handset or press the Speaker button toanswer the recall.• If you do not answer this recall within a pre-programmed period of time, it willgo to the system operator.NOTE: The Led will flash amber during hold recall.CONSULTATION HOLDWhen you are talking on an outside line and it is necessary to consult with anoth-er extension:• Press the Transfer button; you will receive transfer dial tone.Your call is placedon transfer hold.• Dial the extension number.• Consult with the internal party.• Press Transfer to return to the outside party or hang up to transfer the call.NOTE: Repeatedly pressing the Transfer button will toggle between the outsideparty and internal extension. If necessary you may disconnect either one of theparties by pressing the Cancel soft button.RETRIEVING CALLS HELD AT ANOTHERSTATION [HOLD PICKUP]When a line is on hold and it appears on your keyset, press the Line button withthe flashing indicator.When a line is on hold and it does not appear on your keyset, dial 12 plus the linenumber or the extension number of the station that placed the call on hold.NOTE: If the Hot Keypad feature has been turned off, you must first lift the handsetor press the Call soft button before you begin dialing.
