1.24.2 Voice Mail DTMF IntegrationDescriptionThe PBX and the VPS connected to the PBX can transmit commands using DTMF signals to each other.The PBX sends preprogrammed commands using DTMF to the VPS automatically to change the answeringservice between Voice Mail (VM) service mode and Automated Attendant (AA) service mode or to inform theextension status (e.g., busy). The VPS sends the commands to the PBX like an SLT.The following answering services and features are available:1. Voice Mail (VM) Service ModeWhen a caller reaches the VPS, the VPS greets and guides the caller to leave a voice message for aspecified mailbox.[Example]The VPS sends the message to the caller, "Thank you for calling Panasonic. Please enter the mailboxnumber of the person you wish to leave your message for."¯The caller dials the mailbox number. Then, the dialled number is sent to the VPS via the PBX.¯The VPS sends the personal greeting to the caller, "You have reached Mike’s voice mail. I am sorry Icannot take your call right now. Please leave a message and I will call you back."¯The caller leaves a message.If the call reroutes to the floating extension number of the VM (DTMF) Group or the extension in the VM(DTMF) group by such as the FWD feature, when the VPS answers the call, the PBX will dial the mailboxnumber of the corresponding group or extension and any other digits required to the VPS automaticallyusing the caller-dialled number (Follow on ID). In this case, the caller can reach a mailbox without knowingthe mailbox number.[Available Features for Follow on ID]a. FWD to a Mailboxb. Intercept Routing to a Mailboxc. Call Transfer to a Mailboxd. Listening to a Message in a Mailbox2. Automated Attendant (AA) Service ModeThe VPS greets and guides the caller to the desired extension directly without operator assistance.3. VM ® AA Service, AA ® VM ServiceIt is possible to switch the service mode assigned on the VPS port, from the VM service to AA service orvice versa.System Explanation1. Service Mode AssignmentAssign the service mode, VM service or AA service, to the VM (DTMF) group to correspond with theassignment of the VPS.2. DTMF Command AssignmentAssign the DTMF command to suit the VPS settings.Feature Guide 2331.24.2 Voice Mail DTMF Integration
