1.8.3 Call MonitorDescriptionAllows an extension user to listen to a busy extension user’s existing conversation. The user can hear theconversation, but the user’s voice is not heard. If desired, interrupting the call to establish a three-partyconference call is available.Conditions• COS programming determines extension users who can use this feature.• This feature is available only when the busy extension is in a conversation with another extension or outsideparty.• This feature does not work when the busy extension is in one of the following conditions:a. Executive Busy Override Deny (® 1.8.2 Executive Busy Override) or Data Line Security (®1.11.5 Data Line Security) has been set.b. While receiving OHCA (® 1.8.4.3 Off-hook Call Announcement (OHCA)) or Whisper OHCA (®1.8.4.4 Whisper OHCA).c. During a Conference call (® 1.14.1 Conference Features).d. During a doorphone call (® 1.17.1 Doorphone Call).e. While Live Call Screening (LCS) or Two-way Record is activated (® 1.24.3 Voice Mail DPT (Digital)Integration).f. During Consultation Hold.• This feature stops when the busy extension user presses the following buttons during a conversation (®1.20.1 Fixed Buttons and 1.20.2 Flexible Buttons):– FLASH/RECALL button– HOLD button– TRANSFER button– CONF (Conference) button– DSS button– EFA button– Two-way Record button– Two-way Transfer button– One-touch Two-way Transfer button– Voice Mail (VM) Transfer buttonFeature Guide References2.2.1 Class of Service (COS)User Manual References1.2.4 When the Dialled Line is Busy or There is No Answer108 Feature Guide1.8.3 Call Monitor
