If a call is received at extension 101 and cannot be answered:a. In day mode: the call will be redirected to extension 102.b. In lunch/break/night mode: the call will be redirected to the ESVM card, and a voice message will berecorded to the message box.If a call is received at extension 301 (operator), the call will only be redirected to the ESVM card in night mode.If both FWD and Intercept Routing features are set for an extension, the FWD setting has priority. So, forexample, it is possible for extension 101 to temporarily set FWD settings from his extension to forward callsto an ESVM card even during day mode.Greeting Message for Each Time ModeWhen a call is redirected to the ESVM card, the caller hears the designated greeting message. In addition tothe normal greeting message, an extension user can record a different greeting message for each time mode(day/lunch/break/night) (® 2.2.4 Time Service).[Recording Example]• Normal Greeting Message: "You have reached John. I am sorry I cannot take your call right now. Pleaseleave a message."• Greeting Message for lunch mode: "You have reached John. I am sorry I am out for lunch right now. Pleaseleave a message."If both the greeting message for a certain time mode and the normal greeting message have been recorded,callers will hear the greeting message for that time mode. However, if no greeting message has been recordedfor a certain time mode, the normal greeting message will be played instead.If neither the normal greeting message nor the greeting message for a certain time mode have been recorded,incoming calls will not be redirected to the ESVM card in that time mode. For example, if a greeting messagehas only been recorded for night mode, and no normal greeting message has been recorded, incoming callscan only be redirected to an ESVM card in night mode. No incoming calls will be redirected to the ESVM cardin day/lunch/break mode.Direct RecordingAn extension user can leave a voice message directly in the message box of an extension. In this case, thetarget extension will not ring. It is also possible to transfer a caller directly to the message box of an extension.Message NotificationIf a new voice message has been left in a message box, and distinctive dial tones are enabled, the user willhear dial tone 4 when going off-hook. If a message box contains only voice messages that have previouslybeen listened to, dial tone 2 is heard instead. In addition, if the user’s telephone has a Message button orMessage/Ringer Lamp, the corresponding button or lamp will light when a voice message has been left.Pressing the lit button while on-hook shows the caller’s information.SVM LogWhen a caller leaves a voice message on an ESVM card, the following information is also recorded (asavailable):a. Caller’s Nameb. Caller’s Telephone Numberc. Time recording startedd. Voice Message Status– "New" is displayed for voice messages which have not previously been listened to.– "Old" is displayed for voice messages which have previously been listened to.This information can be viewed with the display of a PT or PS.Please note that the information shown on the display may vary depending on the information that was receivedand the type of telephone used. Only users of a 6-line display PT can view all of the above information.Checking Voice Messages Left by CallersWhen an extension user accesses his message box, the most recent unplayed voice message is played first.When one voice message finishes playing, the next most recent voice message will begin playing180 Feature Guide1.17.8 Built-in Simplified Voice Message (SVM)
