When there are no available extensions in an incoming call distribution group, the group members canreceive the Call Waiting tone. To use this feature:• Select the Group Call Waiting mode through system programming. This determines the distributionmethod for waiting calls.• Member extensions must assign the Call Waiting mode individually, or they will not be notified. (®1.1.3.3 Call Waiting)[How the Group Call Waiting Feature Activates]Group CallWaiting ModeDistributionAllGroup CallDistribution MethodUCDPriority HuntingRingUCD/Priority Hunting/RingProgramming ConditionsCapableTelephonePT/PS with idleICD Group buttonAny telephoneGroup Call WaitingDistribution MethodUCDPriority HuntingNot available*RingResult* Incoming calls enter the queue immediately. Member extensions do not receive the Call Waiting tone.[Example]Group Call Waiting mode: AllGroup call distribution methodfor idle extensions: UCDAll extensions hear the CallWaiting tone (Ring).••[ICD Group Button for Group Call Waiting]The way that the Group Call Waiting feature works depends on the Group Call Waiting Distribution methodas follows:a. Ring: The Group Call Waiting feature activates for all busy member extensions (even when theextensions do not have ICD Group buttons) simultaneously for only one incoming call—additional callswill wait in a queue.b. UCD/Priority Hunting: The Group Call Waiting feature activates on an idle ICD Group button locatedon busy member extensions in a certain order. (This order depends on the type: UCD or PriorityHunting.) Calls will arrive at idle buttons until all ICD Group buttons are occupied—additional calls willwait in a queue.46 Feature Guide1.2.2 Incoming Call Distribution Group Features
