2.2.5 Operator FeaturesDescriptionAny extension or Incoming Call Distribution (ICD) group can be designated as an operator.This PBX supports the following types of operators:Type DescriptionPBX operator An extension or incoming call distribution group can be assigned as aPBX operator for each time mode (day/lunch/break/night).Tenant operator An extension or incoming call distribution group can be assigned as atenant operator. The tenant operator may be the extension or incomingcall distribution group of another tenant.[Example] Extension 110 in tenant 1 is the tenant operator of tenant 3.Operator Call:An extension user can call an operator by dialling the preprogrammed Operator Call feature number. Thedestination of the Operator Call depends on the following:– If the Tenant Service is not in use:The call is directed to the PBX operator according to the corresponding time mode.– If the Tenant Service is in use:The call is directed to the extension’s tenant operator. If a tenant operator is not assigned, the call is directedto the PBX operator. In this case, the current time mode of the extension’s tenant is used to determine thePBX operator that the call is directed to.If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.Conditions• A single extension or incoming call distribution group can be assigned as both a tenant operator and thePBX operator.• Tenant operators can be assigned individually for multiple tenants.PT Programming Manual References[006] Operator AssignmentFeature Guide References2.2.3 Tenant Service3.1 Capacity of System ResourcesUser Manual References1.2.1 Basic Calling1.11.1 Using the Telephones in a Hotel-type Environment (Hospitality Features)Feature Guide 3432.2.5 Operator Features
