Intercept Destination AvailabilityIdle Line Access no. + Phone no. üTrunk Group Access no. + Trunk Group no. + Phone no. üOther PBX Extension (TIE with no PBX Code) üOther PBX Extension (TIE with PBX Code) üConditions• Intercept Routing—DND on/offIntercept Routing—DND can be enabled or disabled system programming.If disabled, one of the following is activated depending on the type of line that a call arrives through:a. LCOT/CLCOT, or T1 (LCOT/GCOT) Card: The incoming trunk call will ring at the original destinationwhile the caller hears a ringback tone.b. Other Trunk Cards: A busy tone will be sent to the caller.• If the intercept destination cannot receive the call:a. Intercept Routing—No Answer: Intercept timer will restart at the original destination, until the call isanswered.b. Intercept Routing—Busy/DND: The call will be sent back to the original destination when the callarrives through the LCOT/CLCOT or T1 (LCOT/GCOT) card. When the call arrives through other trunkcards the caller will hear a busy tone.• Idle Extension HuntingIf an extension is a member of an idle extension hunting group, calls to that extension will not be redirectedby Intercept Routing—Busy/DND. If the extension is busy or in DND mode, calls to that extension will beredirected to the next extension in the idle extension hunting group.• Intercept Routing for intercom calls can be enabled or disabled on a system basis.• IRNA TimerThe IRNA timer can be set on a system basis and an extension basis for each time mode (day, lunch,break, night).• The Intercept Routing destination for each time mode will not apply for Intercept Routing—Busy. When theoriginal destination is busy, the call is redirected to the Intercept Routing—Busy destination assignedthrough system programming. If no destination is assigned the caller will hear a busy tone.• The time modes that are selected for trunk calls arriving at extensions and VM groups are decided on atenant basis.• When an intercom, trunk, or DISA call is received by an extension and forwarded (e.g., FWD—All Calls)to an outside destination, and the outside destination is busy or does not answer, the Intercept Routingfeature can be used. This can be useful when calls are forwarded to cellular phones.This feature may not be available depending on the specifications of some trunks.PT Programming Manual References[203] Intercept Time[604] Extension Intercept Destination[625] Destination for Overflow Time ExpirationFeature Guide References1.3.1 Call Forwarding (FWD)/Do Not Disturb (DND)Feature Guide 291.1.1 Incoming Trunk Call Features
