1.12 Holding FeaturesFeature Guide 911.12 Holding Features1.12.1 Call HoldDescriptionAn extension user can put a call on hold. The following Hold features are available:The result of the holding operation can be determined through system programming. Pressingthe HOLD button again just after the first time alternates the mode between General andExclusive Call Hold.Conditions• Using the Call Hold feature, a proprietary telephone (PT) user can have one intercom calland multiple CO line calls on hold simultaneously. To hold multiple intercom calls, the usershould use the Call Park feature. ( 1.12.2 Call Park) Using the Call Hold feature, a singleline telephone (SLT) user can have either one intercom call or one CO line call on hold. Tohold multiple calls, the user should use the Call Park feature.• Music on HoldMusic, if available, is sent to the held party. ( 1.12.4 Music on Hold)• Hold RecallIf a call on hold is not retrieved within a preprogrammed time period ( Hold Recall Time[200]), the Hold Recall tone is heard at the extension which put the call on hold. If theextension is engaged in a call, the Hold Alarm will be heard.• If an outside party is placed on hold and the call is not retrieved within a preprogrammedtime period after the Hold Recall time expires, the call is automatically disconnected.• Automatic Call HoldA PT can be configured through system programming to place the current call on holdwhen the PT user presses a CO, G-DN, or INTERCOM button to make or answer anothercall. If this feature is not enabled, the current call will be disconnected.[Example of Automatic Call Hold]It is possible to receive an incoming CO line call by pressing the flashing G-DN button. Thecurrent intercom call (on the INTERCOM button) is placed on hold. To return to the heldcall, press the INTERCOM button.• Call Hold Retrieve DenyInternal Call Block ( 1.1.2.2 Internal Call Block) also determines which extensions’ callsan extension user can retrieve, i.e., if extension 101 cannot call extension 201, then itcannot retrieve extension 201’s held calls either.• SLT Hold ModeIt is possible to choose how to hold and transfer a call with an SLT through systemprogramming. The following methods are available:Feature DescriptionCall Hold General Any extension can retrieve a held call.Exclusive Call Hold Only the extension user who held the call can retrieve it.
