1.17 Message Features120 Feature Guide1.17 Message Features1.17.1 Message WaitingDescriptionWhen an extension user calls another extension that does not or cannot answer the call, he orshe can leave a Message Waiting notification. The appropriate button or lamp on the calledextension user’s telephone will light, indicating that a call was missed or a message recordedby the Voice Processing System (VPS) is waiting. A Message button can be used to call thecaller back or listen to the message.When a message is left for a proprietary telephone (PT), the Message button on it lights or theMessage/Ringer Lamp turns red. Pressing the lit Message button while on-hook shows thecaller’s information as shown below:[Example]Conditions• Message ButtonAny flexible button can be assigned as a Message button. This button can be used on aPT which does not have the MESSAGE button (fixed button), or can be used on any PT toaccess messages left for another extension or for an incoming call distribution (ICD) group.• Distinctive Dial Tone for Message WaitingIf Distinctive Dial mode is enabled, dial tone 4 will be sent to an extension when a messagehas been left on the extension. ( 1.23.1 Dial Tone)• It is possible to leave a Message Waiting notification while hearing a ringback tone, busytone, or DND tone.• Message Waiting notifications are always left on the original extension. Message Waitingnotifications cannot be sent to a Call Forwarding (FWD) destination ( 1.3.1.2 CallForwarding (FWD)).• Both the calling extension and the called extension can cancel a notification after it hasbeen left.• If a call is missed, the Message Waiting notification will be cleared when the calledextension calls the caller back and the call is answered.105:Tom Smith --- Extension no. and name of who left the messageThis extensionOther extension** For example, this button is usefulwhen the secretary checksmessages left for the boss (Boss& Secretary Feature).ICD GroupMessage buttons
