1.2 Receiving Group FeaturesFeature Guide 35have turned on Call Waiting. Call Waiting must be turned off on all member extensions inorder for VIP Call to function.1.2.2.5 Overflow FeatureDescriptionWhen all agents in an incoming call distribution (ICD) group are handling calls, additional callscan be directed to a queue. When the queue is unable to accommodate additional calls (Queuing Call Capacity [628]), its calls can be handled by the Overflow feature. This feature candirect calls to an overflow destination. Overflow destinations can be assigned for each ICDgroup and each time mode.[Available Destination]The following can be used as overflow destinations.OverflowFeatureDescription Works When: ConditionsICD GroupOverflowRedirects calls toa differentoverflowdestinationdepending on thereason for theoverflow. Adestination canbe assigned foreach time mode.a) There is no space in thequeue.A destination must beassigned. (Destination When AllBusy [627])b) A Queuing Time Table is notassigned and there are noextensions logged-in.c) An Overflow command isassigned to the QueuingTime Table.A destination must beassigned. (Destination for OverflowTime Expiration [625])d) The Overflow time (Overflowtime [626]) expires.e) Manual Queue Redirection isperformed. (Pressing theHurry-up button.)Destination AvailabilityWired Extension (PT/SLT)PSICD GroupPS Ring GroupVM Group (DTMF/DPT)External Pager (TAFAS)DISAAnalog Remote MaintenanceIdle Line Access no. + Phone no.
