2.2 System Configuration—SoftwareFeature Guide 181Operator CallAn extension user can call an operator by dialing the preprogrammed Operator Call featurenumber, often simply, "0". When an Operator Call is made, the call is directed to the tenantoperator of the calling extension’s tenant. If no tenant operator is assigned, the call is routed tothe PBX operator. The tenant number of the calling extension determines the current timemode which is then used to determine the current PBX operator.If neither a tenant operator nor a PBX operator is assigned, the caller will hear a reorder tone.Conditions• An extension or ICD group can be assigned as both a tenant operator and the PBXoperator.• The same tenant operator can be assigned as the operator for multiple tenants.Feature Guide References2.2.3 Tenant ServiceUser Manual ReferencesUser Manual1.2.1 Basic Calling2.2.6 Manager FeaturesDescriptionAn extension assigned as a manager (manager extension) is allowed to use certain featureswhich most extensions cannot. Class of Service (COS) programming determines whichextensions are manager extensions ( Manager Assignment [511]) and can therefore use thefollowing manager features:Tenant operator Each tenant can be assigned an operator. This operator is thesame for all time modes and can be either an extension or an ICDgroup. A tenant’s operator does not need to be an extensionassigned to the tenant it serves.Type Description
