Troubleshooting 8-29COLLECTING DR. WATSON DIAGNOSTIC INFORMATIONDr. Watson collects diagnostic information related to application errors. The location to save theinformation can be specified as you like. For more information, refer to Chapter 5.MEMORY DUMPIf an error occurs, the dump file should be saved to acquire necessary information.If you saved the dump to DAT, write down that it is saved as "NTBackup" or "ARCServe" on thelabel. You can specify the location to save the diagnostic information as you like.. For moreinformation, refer to "Specifying Memory Dump (Debug Information (refer to Chapter 5 fordetail)".IMPORTANT: Consult with your service representative before dumping thememory. Dumping the memory while the server is in the successfuloperation may affect the system operation. Restarting the system due to an error may display a messageindicating insufficient virtual memory. Ignore this message andproceed. Restarting the system may result in dumping improperdata.Preparing for Memory DumpingMemory dumping with the DUMP switch may disable the server to restart. In such a case, it isrequired to force the server to shut down. This forced shutdown, however, is not available if"Enable" is selected for "Power Switch Inhibit" on the Security menu of the BIOS setup utility,SETUP, because this setting disables POWER switch operation.Follow the procedure below to change the setting to enable the forced shutdown and restart of theserver.1. Power on the server and start the BIOS setup utility, SETUP.2. Select "Disable" for "Power Switch Inhibit" in the Security menu.3. Save the configuration data and exit the SETUP.
