43Gateway Web sitewww.gateway.comUsing eSupportThe eSupport site is divided into four major areas:■ Support Home■ Downloads■ Contact Us■ Account InfoEach of these areas is represented by a tab across the top of the Web page.Support Home tabTo get specific information about your computer, type your serial number intothe My System Information box, then click GO, or click Look up my serial numberfor me. For more information, see “Finding your specifications” on page 11.The Support Information link lets you access product documentation,specifications, and manuals. By entering your serial number, you get specificdocuments related to your system. You can also browse through the referencearea to locate an article specific to the question you have.The Tutorials link lets you access an extensive library of how-to articles andvideos on topics such as making audio CDs and installing a hard drive.Downloads tabThe Downloads tab provides the latest software updates for BIOS and driverupgrades. By entering your serial number you get drivers specific to your system.Click All Downloads to walk through a step-by-step wizard to locate your drivers.Contact Us tabThe Contact Us tab contains links to technical support with a live technician,including chat and e-mail. Click Call Us to get a list of Gateway telephonenumbers for both sales and support. For more information, see “Telephonenumbers” on page 271.Account Info tabThe Account Info tab contains support for non-technical issues, like the statusof your order or changing your account address.
