250Chapter 16: Troubleshootingwww.gateway.comTroubleshootingCD or DVD drivesYour notebook does not recognize a disc or the drive■ The disc may not be seated correctly in the tray. When you place a discon the tray, make sure that you press the disc firmly onto the spindle sothe retainers hold the disc in place.■ Make sure that the disc label is facing up, then try again.■ If you are trying to play a DVD, make sure that you have a DVD drive.See “Identifying drive types” on page 91 for more information.■ Try a different disc. Occasionally discs are flawed and cannot be read bythe drive.■ Some music CDs have copy protection software. You may not be able toplay these CDs on your notebook.■ Your notebook may be experiencing some temporary memory problems.Shut down and restart your notebook.■ Clean the disc. For more information, see “Cleaning CDs or DVDs” onpage 252.An audio CD does not produce sound■ Make sure that the CD label is facing up, then try again.■ Some music CDs have copy protection software. You may not be able toplay these CDs on your notebook.■ Make sure that the volume control on your notebook is turned up. Formore information, see “System key combinations” on page 26.■ Make sure that the Windows volume control is turned up. For moreinformation, see “Adjusting the volume in Windows XP” on page 78 and“Adjusting the volume in Windows 2000” on page 81.■ Make sure that Mute controls are turned off. For more information aboutthe mute setting, see “System key combinations” on page 26 or “Adjustingthe volume in Windows XP” on page 78 and “Adjusting the volume inWindows 2000” on page 81.■ Make sure that headphones are not plugged into the headphone jack. Forthe location of the headphone jack, see “Right side” on page 4.
