249First stepswww.gateway.comFirst stepsIf you have problems with your notebook, try these things first:■ Make sure that the AC power adapter is connected to your notebook andan AC outlet and that the AC outlet is supplying power.■ If you use a power strip or surge protector, make sure that it is turned on.■ If a peripheral device (such as a keyboard or mouse) does not work, makesure that all connections are secure.■ Make sure that your hard drive is not full.■ If an error message appears on the screen, write down the exact message.The message may help Gateway Technical Support in diagnosing andfixing the problem.■ If you added or removed peripheral devices, review the installationprocedures you performed and make sure that you followed eachinstruction.■ If an error occurs in a program, see the program’s printed documentationor the online help.Software support toolsYour notebook may include the following support tool to help you diagnoseand fix problems:■ PC Doctor is a comprehensive hardware diagnostic and system informationtool that can test your notebook and determine its configuration.PC Doctor provides 85 professional diagnostic tests directly from yournotebook.This support tool is available from HelpSpot or by clicking Start, All Programs,then clicking Gateway Utilities.Help andSupportFor more information about troubleshooting inWindows XP, click Start, then click Help and Support.Type the keyword troubleshooting in the HelpSpotSearch box , then click the arrow.
