265Troubleshootingwww.gateway.comThe external mouse works erratically■ Clean the mouse. For more information, see “Cleaning the mouse” onpage 220.■ Some mouse pad patterns “confuse” optical mice. Try the mouse on adifferent surface.NetworksYou cannot connect to your company networkEvery network is unique. Contact your company computer department ornetwork administrator for help.PasswordsYour notebook does not accept your passwordMake sure that CAPS LOCK and PAD LOCK are turned off, then retype thepassword.You forgot your startup passwordThe password feature (which is set in the BIOS Setup utility) is very secure, withno easy way to recover a forgotten password. You must return your notebookfor repair. Call Gateway Technical Support for instructions.Help andSupportFor a video tutorial about cleaning the mouse, click Start,then click Help and Support.Type the keyword mouse troubleshooting in theHelpSpot Search box , then clickthe arrow.Help andSupportFor more information about network troubleshooting inWindows XP, click Start, then click Help and Support.Type the keyword network troubleshooting in theHelpSpot Search box , then clickthe arrow.
