256Chapter 16: Troubleshootingwww.gateway.com■ Save your files to a diskette or another drive. If the hard drive is full, copyany files not regularly used to diskettes or other backup media, then deletethem from the hard drive.You see a “Data error” messageThis may be the result of a defective area on the hard drive. To fix hard driveproblems, run the Error checking program. For more information, see“Checking the hard drive for errors” on page 213.The hard drive cannot be accessed, or you see a “General failurereading drive C” error message■ If a diskette is in the diskette drive, eject it and restart your notebook.■ Make sure that the hard drive cable is installed correctly. Remove it, firmlyreattach it, then restart your notebook. For more information, see“Replacing the hard drive kit” on page 242.■ If your notebook has been subjected to static electricity or physical shock,you may need to reinstall the operating system.You see a “Non-system disk”, “NTLDR is missing”, or “disk” errormessage■ Eject the diskette from the diskette drive, then press ENTER.InternetYou cannot connect to the Internet■ Make sure that the modem cable is plugged into the modem jack and notthe Ethernet network jack. See “Left side” on page 3 to make sure that theconnections have been made correctly.Caution All deleted files will be lost when you empty the RecycleBin.Help andSupportFor more information about file management inWindows XP, click Start, then click Help and Support.Type the keyword file management in the HelpSpotSearch box , then click the arrow.
