270Chapter 16: Troubleshootingwww.gateway.comTelephone supportBefore calling Gateway Technical SupportIf you have a technical problem with your notebook, follow theserecommendations before contacting Gateway Technical Support:■ Make sure that your notebook is connected correctly to a groundedAC outlet that is supplying power. If you use a surge protector, make surethat it is turned on.■ If a peripheral device, such as a keyboard or mouse, does not appear towork, make sure that all cables are plugged in securely.■ If you have recently installed hardware or software, make sure that youhave installed it according to the instructions provided with it. If you didnot purchase the hardware or software from Gateway, see themanufacturer’s documentation and technical support resources.■ If you have “how to” questions about using a program, see:■ Online Help■ Printed documentation■ The Microsoft Windows documentation■ The software publisher’s Web site■ See the troubleshooting section of this chapter.■ Have your customer ID, serial number, and order number available, alongwith a detailed description of your problem, including the exact text ofany error messages, and the steps you have taken.■ Make sure that your notebook is nearby at the time of your call. Thetechnician may have you follow troubleshooting steps.Warning To avoid bodily injury, do not attempt to troubleshoot yournotebook problem if:■ Power cords or plugs are damaged■ Liquid has been spilled into your notebook■ Your notebook was dropped■ The case was damagedInstead, unplug your notebook and contact a qualifiedcomputer technician.
