224Chapter 14: Restoring Softwarewww.gateway.comUsing the Restoration CDsUse the Gateway Restoration CDs to reinstall device drivers, your operatingsystem, and other programs that were preinstalled at the factory.Important Before you try to fix a problem by reinstalling software fromyour Gateway Restoration CDs, make sure that you havetried these steps first:■ Use the diagnostics and troubleshooting tools found inHelpSpot. For more information about diagnostics andtroubleshooting tools in Windows XP, click Start, thenclick Help and Support.Type the keyword troubleshooting in the HelpSpotSearch box , then click the arrow.■ Run System Restore. For more information aboutSystem Restore in Windows XP, click Start, then clickHelp and Support.Type the keyword System Restore in the HelpSpotSearch box , then click the arrow.■ See the Troubleshooting section of this guide.If these steps do not resolve the problem, use the GatewayRestoration CDs to reinstall device drivers or programs.If reinstalling device drivers or programs does not resolvethe problem, reinstall Windows.
