23 TroubleshootingBefore asking for repairs, check the symptoms with the following table.Contact your dealer if a problem cannot be solved even after checking and trying the solution in the table or aproblem is not described below.Symptom Cause/solution Reference pagesCannot access from the webbrowser.• Is the LAN cable (category 5 or better, STP*) firmlyconnected to the network connector of the camera?*E model onlyInstallation Guide• Is the link indicator lit?When it is not lit, connection to a LAN may not beestablished or a network may be not workingcorrectly. Check if the cables have any contactfailure or if the wiring is correct or not.Installation Guide• Is the power of the camera on?Check if the power of the camera is turned on.Installation Guide• Are the set IP addresses valid? 166• Are you accessing the wrong IP address?Check the connection as follows.With the Windows command prompt, > ping “IPaddress of the camera”.If there is reply from the camera, the connection isnormal.If not, proceed either of the following.– Reboot the camera and change the IP addressby using the Panasonic “IP Setting Software”within 20 minutes after the restart.– Reboot the camera while holding down the[INITIAL SET] button (or switch) on the camera.The camera will be initialized and the IP addresswill return to the default setting “192.168.0.10”.After the camera is initialized, access thecamera and set the IP address again. (When thecamera is initialized, all the settings of thecamera previously configured on the setupmenus will be initialized.)-Installation Guide• Is “554” selected for the HTTP port number?For the HTTP port number, select a port numberother than the following port numbers used by thecamera. The number used by the camera: 20, 21,23, 25, 42, 53, 67, 68, 69, 110, 123, 161, 162, 443,554, 995, 10669, 10670, 59000 - 61000169Operating Instructions 23123 Troubleshooting
