Toshiba VIPedge User Manual

Also see for VIPedge: Manual

Contents

VIPedgeActionsVIPedge UG 12/12 TOSHIBA 119Extra Info• Field Name – Enter the name of the field to be changed. This name mustmatch exactly the field name including uppercase and lowercase syntax. Forexample, a user may want to create User Programmable Keys identifying the“Preferred Agent” for the call prior to transferring the call into a queue. TheField Name would be entered as PREFAGENT. The value would be theagent’s ID code.• Value – Enter the value to be used for this field. Following the above example,then the agent’s ID code would be entered into this field.Play WAV File This action will play a specified WAV file on the PC sound card.• Path & Filename – Enter the complete path name for the WAV file to beplayed or browse to find the path of the file.