3.1.6 Call MonitorDescriptionAllows an extension user to listen to a busy extension user’s existing conversation. The user can hear theconversation but will not be heard. If desired, the monitoring user can interrupt the call to establish a three-partyconference call.Conditions• Class of Service (COS) programming determines extension users who can use this feature.• This feature is available only when the busy extension is in a conversation with another extension or outsideparty.• This feature will not function when the busy extension:a. Has set Executive Busy Override Deny (® 5.1.3 Executive Busy Override) or Data Line Security (®4.1.1 Data Line Security).b. Is receiving an Off-hook Call Announcement (OHCA) (® 12.1.3 OHCA (Off-hook CallAnnouncement)) or Whisper OHCA (® 20.1.4 Whisper OHCA).c. Is on a conference call (® 3.1.18 Conference, ® 5.1.3 Executive Busy Override, ® 13.1.14 PrivacyRelease).d. Is on a doorphone call (® 4.1.12 Doorphone Call).e. Is using Live Call Screening (LCS) or Two-way Record (® 19.1.4 Voice Mail DPT (Digital)Integration).f. Has a call on Consultation Hold (® 3.1.20 Consultation Hold).• This feature stops when the busy extension user presses the following buttons during a conversation (®6.1.1 Fixed Buttons, ® 6.1.3 Flexible Buttons):– FLASH/RECALL button– HOLD button– TRANSFER button– CONF (Conference) button– DSS button– EFA button– Two-way Record button– Two-way Transfer button– One-touch Two-way Transfer button– Voice Mail (VM) Transfer buttonPC Programming Manual References4.11 [2-6-3] Numbering Plan—B/NA DND Call Feature— Call Monitor4.12 [2-7-1] Class of Service—COS Settings—Extension Feature— Call Monitor6.1 [4-1-1] Wired Extension—Extension Settings→Option 2— Data Mode→Option 3— Executive Override Deny6.10 [4-2-1] Portable Station—Extension Settings—Option 3— Executive Override DenyFeature Manual References3.1.21 COS (Class of Service)Document Version 2009-12 Feature Manual 413.1.6 Call Monitor
