PC Programming Manual References4.9 [2-6-1] Numbering Plan—Main—Features— Incoming Call Queue Monitor5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Miscellaneous— Supervisor ExtensionNumberOperating Manual References1.3.41 ICD Group Features—Supervisory9.1.8 ICD Group Features—VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiple groupsand the extension becomes idle, queuing calls in the groups will be distributed to the extension in priority order.Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enablethe VIP Call mode, the incoming call distribution group with the lowest numbered group has the highest priority.When multiple groups disable the VIP Call mode, queuing calls are distributed to extensions uniformly.[Example]In the call center, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming calldistribution groups 2 and 4 disable the VIP Call mode.Extn.101Extn.102Extn.103Calls have been distributed by DIL/DID/CLI distribution.(The circled numbers indicate the arrival order of the calls.Calls have been distributed by DIL/DID/CLI distribution.(The circled numbers indicate the arrival order of the calls.1stPriority2ndPriority3rdPriority16ICD Group 1(for VIPs)35ICD Group 2(for general customers)Distribution order:From: Group 1 Group 3 Groups 2 and 41 6 2 4 3 53rdPriority7 842ICD Group 3(for specialcustomers)ICD Group 4(for general customers)78Document Version 2009-12 Feature Manual 1539.1.8 ICD Group Features—VIP Call
