[624] Incoming Call Distribution Group Distribution Method[690] PS RegistrationFeature Manual References13.1.18 Private Network Features—Network ICD Group19.1.2 Virtual PS9.1.5 ICD Group Features—OverflowDescriptionWhen waiting calls exceed the waiting queue capacity, they may be redirected to a preprogrammed destinationor a busy tone may be sent to the callers by the following features:1. Intercept Routing—Overflow in an Incoming Call Distribution Group2. Busy on Busy1. Intercept Routing—Overflow in an Incoming Call Distribution GroupIntercept Routing—Overflow in an Incoming Call Distribution Group works in one of following conditions:a. There is no space in the waiting queue.b. The Queuing Time Table is not assigned and there are no extensions logged in.c. An Overflow command is assigned to the Queuing Time Table.d. The Overflow time expires.e. Manual Queue Redirection is performed.[Available Destination]The overflow destinations can be assigned for each incoming call distribution group and each time mode(day/lunch/break/night) (® 17.1.5 Time Service). The destination can be assigned as follows, dependingon the above conditions.• For a) and b):® 5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow Queuing Busy—Queuing Busy—Destination-Day, Lunch, Break, Night® [627] Destination When All Busy• For c), d), and e):® 5.12 [3-5-1] Incoming Call Distribution Group—Group Settings—Overflow No Answer— Time out& Manual Queue Redirection—Destination-Day, Lunch, Break, Night® [625] Destination for Overflow Time ExpirationDestination AvailabilityWired Extension (PT/SLT/SIP Extension/T1-OPX) üPS üICD Group üPS Ring Group üFloating Extension no. for SVM üVM Group (DTMF/DPT) üExternal Pager (TAFAS) üDISA üDocument Version 2009-12 Feature Manual 1479.1.5 ICD Group Features—Overflow
