NoNoNoYesYesThe message forbusy is sent to thecaller.FThe call is routed tothe intercept destination.(Intercept Routing Busy)GThe call is disconnected. AYesDoes the callerpress while hearing a busytone (Call Retry)?(Busy Tone /DND ToneContinuationtime expires)Is an InterceptRouting Busy destinationassigned?Is a DISA BusyMessage assigned?Busy toneOGMIntercept Routing Busy toneWhat method is assignedfor DISA InterceptRouting DND?The call is disconnected.NoAThe call is routed tothe intercept destination.(Intercept Routing DND)YesGDoes the callerpress while hearing a busytone (Call Retry)?The message forthe DND mode issent to the caller.F(Busy Tone /DND ToneContinuationtime expires)Continued from previous page Continued from previous pageDISA Intercept Routing—No DialIf the caller fails to dial any digits within a preprogrammed time period (DISA 1st Dial Time for Intercept) afterhearing the outgoing message (OGM), one of the following can be selected through system programming:a. Disable: The call will be terminated.b. Operator: The call will be redirected to the operator.c. AA-0, AA-9: The call will be redirected to the destination assigned to that AA number.® 4.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf— DISA—No Dial Intercept Timer® [211] DISA Intercept Time® 7.3 [5-3-1] Voice Message—DISA System—Option 1— DISA Intercept—Intercept when No Dial afterDISA answersDISA Built-in Automated Attendant Number (DISA AA Service)After listening to the outgoing message (OGM), the caller may dial a single digit (DISA AA number). Thedestination for each DISA AA number can be assigned for each message. It is also possible to assign otherDISA floating extension numbers as the destination (Multistep DISA AA Service).If the caller dials a second digit within a preprogrammed time period (DISA 2nd Dial Time for AA), the DISAAA service is not employed.7.4 [5-3-2] Voice Message—DISA Message— 1 Digit AA Destination (Extension Number)—Dial 0–94.5 [2-3] Timers & Counters—DISA / Door / Reminder / U. Conf— DISA—2nd Dial Timer for AAOutgoing Message (OGM)When a call arrives on a DISA line, a prerecorded DISA message will greet and guide the caller.Any extension assigned as the manager can record outgoing messages (OGMs). (® 12.1.2 OGM (OutgoingMessage))[Programming Example]Document Version 2009-12 Feature Manual 774.1.8 DISA (Direct Inward System Access)
