The FWD feature can be assigned on an incoming call distribution group basis.• COS for Incoming Call Distribution GroupsEach incoming call distribution group is assigned a COS number. Group FWD to an outside party can beenabled or disabled for each COS. The COS for incoming call distribution groups is also used for theInternal Call Block feature; when an extension user calls an incoming call distribution group, the PBXchecks the COS of the calling extension against the COS of the incoming call distribution group (®9.1.14 Internal Call Block).PC Programming Manual References4.12 [2-7-1] Class of Service—COS Settings→CO & SMDR— Call Forward to CO→Programming & Manager— Group Forward Set5.12 [3-5-1] Incoming Call Distribution Group—Group Settings→Main→Overflow Queuing Busy→Overflow No Answer→Miscellaneous5.15 [3-5-3] Incoming Call Distribution Group—Miscellaneous— Options—ICD Group Key Mode5.13 [3-5-1] Incoming Call Distribution Group—Group Settings—Member ListPT Programming Manual References[620] Incoming Call Distribution Group Member[621] Incoming Call Distribution Group Delayed Ringing[622] Incoming Call Distribution Group Floating Extension Number[623] Incoming Call Distribution Group Name[624] Incoming Call Distribution Group Distribution Method[625] Destination for Overflow Time Expiration[626] Overflow Time[627] Destination When All Busy[628] Queuing Call Capacity[629] Queuing Hurry-up Level[630] Queuing Time Table[631] Sequences in Queuing Time Table[632] Maximum Number of AgentsFeature Manual References6.1.3 Flexible Buttons6.1.6 FWD (Call Forwarding)21.1 Capacity of System Resources9.1.2 ICD Group Features—Group Call DistributionDescriptionIncoming calls directed to an incoming call distribution group are distributed to the member extensions usingthe selected distribution method until a preprogrammed number of extensions (agents) are busy with calls.When incoming calls exceed the number of available extensions, calls enter a queue (® 9.1.6 ICD GroupFeatures—Queuing).1. Distribution MethodDocument Version 2009-12 Feature Manual 1419.1.2 ICD Group Features—Group Call Distribution
