[Example of Tenant Configuration]Tenant 1Uses Time Table 1Extn. UserGroup 1Extn. UserGroup 2Extn. UserGroup 3Extn. UserGroup 4Tenant 2Uses Time Table 2Extn. UserGroup 5Extn. UserGroup 62. System ManagementEach of the following system management items can be assigned to each tenant.a. Tenant Operator: Determines the destination for calls directed to the tenant’s operator. If no operatoris designated, the PBX operator will serve as the tenant’s operator (® 12.1.5 Operator Features).® 8.6 [6-6] Tenant— Operator (Extension Number)b. ARS Mode: Determines under which circumstances Automatic Route Selection (ARS) operates forcalls made by the tenant’s extensions — either when a call is made using the Idle Line Access method,or when any CO Line Access method is used (® 3.1.16 CO Line Access). The ARS mode for eachtenant can also be programmed to be the same ARS mode assigned to the entire PBX, or turned off(® 1.1.3 ARS (Automatic Route Selection)).® 8.6 [6-6] Tenant— ARS Modec. Audio Source for Music on Hold: Determines the audio source for the Music on Hold heard by thetenant’s callers. Either a tone or a specific background music (BGM) number can be used. The audiosource for each tenant can also be programmed to use the same audio source used for Music on Holdassigned to the entire PBX (® 11.1.4 Music on Hold).® 8.6 [6-6] Tenant— Music On Holdd. System Speed Dialing: Determines whether each tenant uses the original set of common SystemSpeed Dialing numbers or that tenant’s private set (® 16.1.7 Speed Dialing, System).® 8.6 [6-6] Tenant— System Speed DialHardware Requirement: An EMEC or MEC card3. Call BlockingThrough Class of Service (COS) programming, it is possible to:1. Prevent extensions of one tenant from calling extensions of another tenant. (Tenant-to-Tenant CallBlock)2. Limit the trunk groups which can be used by the extensions of each tenant. (External Call Block)Tenant-to-Tenant Call BlockUsing Internal Call Block, certain features, such as making intercom calls, can be restricted based on theCOS assigned to extensions (® 9.1.14 Internal Call Block). Well-planned COS programming can preventextensions of one tenant from:– Calling an extension or doorphone which belongs to another tenant– Picking up calls ringing at extensions belonging to another tenant (® 3.1.8 Call Pickup)– Retrieving calls being held by another tenant (® 3.1.4 Call Hold)Document Version 2009-12 Feature Manual 31717.1.3 Tenant Service
