Samsung DCS-816 Programming Manual

Also see for DCS-816: Programming manual Programming manual User guide Installation manual Installation manual

Contents

SAMSUNG ProgrammingDCS-816 February, 19992-9VOICE MAIL/AUTO ATTENDANTINTEGRATIONThis section focuses mainly on in–band integration.Because of the increased popularity of voice mail and auto attendant use, DCS-816 includes many programmable options to address this demand. The degreeof integration that can be achieved depends on the abilities of the voice mail/autoattendant (VM/AA) system as well as the telephone system.This list details the capabilities provided by the DCS-816 for voice mail via in–band integration.Hardware Provisions• The VM/AA system must be connected to single line circuits onany SLI port.• Each port is equipped with a dedicated DTMF receiver fordetecting DTMF signalling from the VM/AA.• These ports also provide an instant break in loop current whenthe calling party hangs up. This is called a disconnect signal.Software Provisions• SCREENED OR UNSCREENED TRANSFERThere are no special codes needed to transfer a call. Simplyhookflash, receive transfer dial tone and dial the destination.• DIRECT IN LINESAny C.O. call can be assigned to ring at an individual station or astation hunt group assigned to the VM/AA.• CALLS OR RECALLS TO THE OPERATORDialling 0 will always result in a ringback signal. If the operator isbusy, the call continues to ring in queue to the operator. Thisprevents a caller from dialling 0 and reaching another mailboxbecause the operator is busy.• MESSAGE WAITINGA VM/AA port can leave a message at any station or group ofstations. The message waiting indication can be set or cancelledat any station or station group with or without the stations ringing.• IN–BAND SIGNALLINGDCS-816 can be programmed to send the calling station’sextension number after the voice mail system answers. TheseDTMF signals may include a leading digit to indicate the type ofcall and additional information about the original caller. DTMF