Customer InformationFrequently Asked Questions37Some minor problems can be corrected very quickly and easily without the cost of a service call.Panasonic has a Customer Care Centre that can answer most questions over the phone. Before youcontact the Customer Care Centre with your question we have included the most commonly askedquestions.Question: My channel number is still on the screen. How do I turn it off?Answer: If the channel number is a small green number on the top left of the screen, press the Recallbutton on the remote control. Any other channel number is one being broadcast by thetelevision station. There is no way to turn this off.Question: How do I tune my stations?Answer: The instructions for tuning the stations are on page 22 for automatic tuning and on page 23for tuning individual stations.Question: Why doesn’t the channel change when I press the channel button?Answer: The television might be switched to Teletext mode. If it has been switched to text mode forclosed captions and they are not being transmitted there may not be any indication on thescreen to let you know that you are in Text mode. See page 29.Question: I turned my television to Standby with the remote control and then I turned it off withthe power switch. I turned the TV back on with the power switch but it’s still inStandby and I can’t find my remote control. How can I turn the TV back on?Answer: Press the front panel Up ( /\ ) or Down ( \/ ) button. See page 7.Question: I have done an auto tune because the book told me to. If I am only to do manualsearch why is automatic search first in the book?Answer: The automatic search and the manual search each have specific uses. The reason for eachis clearly described in the book. The reason that automatic search is described first isbecause this is the first option on the screen.Question: Why does the screen turn blue?Answer: The television has been designed so that the screen turns blue when the signal strength isvery weak or nonexistent. The reasons may be:1. The television station may have stopped transmitting.2. You may have selected a programme number that has not yet been tuned.3. You may have been watching a videotape or DVD and it has stopped playing.4. Your aerial connection may have come loose.Question: When I skip a station why is a picture still coming up when I press the number that thechannel is on?Answer: The Skip operation only works when you use the Channel Up ( /\ ) or Down ( \/ ) buttons.Question: When I use the channel up or channel down why don’t I get all the channels?Answer: Some of the channels may be “Skipped”. See page 27.If the answer to your problem is not in this list, determine the symptoms and make a few simple checks asshown on the next page. The location of the nearest service centre can be obtained from the PanasonicCustomer Care Centre on 132600.