5.2 PORT SETTING OPTIONS114 Installation Manual5.2 PORT SETTING OPTIONSDesign each system according to the needs of your customer. You should be familiar with alloptions for port assignment so that customers get exactly what they need and expect. Eachport can be assigned as Voice Mail, Interview Service, Automated Attendant, or CustomService. Custom Service is the most flexible of all the services because it allows access to theother services by pressing one key. We recommend programming all ports as CustomService for caller convenience.5.2.1 Custom Service Setting ExampleCustom Service incorporates all features of the Automated Attendant and Voice Mail. CustomService offers callers a menu of single digits that they may use to reach the desired locationquickly and easily.Sample Company Greeting 1"Thank you for calling ABC company". (Company greeting should be short!)Sample Custom Service Message"If you know the extension number of the person you are calling, you can dial it at any time.For a list of extensions, Press [1]; to reach the sales section, Press [2]; to reach the servicesection, Press [3]; if you would like to place an order, Press [4]; all other callers, please waitand an operator will be right with you".Sample Custom Service TreeCreate a tree to design a route that leads callers to the desired extension, mailbox, or nextmenu. This tree should include all available caller options and cannot be deeper than 8 layers.Moreover, callers cannot jump between Custom Service menus more than 8 times. Discussavailable options with the customer before programming the system.The top of the tree should include what callers will hear when they are first connected to theVPS. Then create a branch for each option until each caller option has been documented.Next, fill in each box with the action that it represents so you can easily remember what actioncorresponds to each keystroke.Custom Service100Main Greetingall ports dayCustom 2Extension ListCustom 3Extension ListNew Cars Used CarsTransferto ServiceTransferto OrdersCompany Greeting
