Panasonic KX-TDA30 Features Manual

Also see for HYBRID IP-PBX KX-TDA100: User guide User guide Technical information Technical information Features guide

Contents

Panasonic KX-TDA30 Features Manual Manual pdf 57 page image

1.2 Receiving Group FeaturesFeature Guide 571.2.2.5 VIP CallDescriptionIt is possible to assign a priority to incoming call distribution groups. If an extension belongs to multiplegroups and the extension becomes idle, queuing calls in the groups will be distributed to the extension inpriority order.Each incoming call distribution group can enable or disable the VIP Call mode. When multiple groups enablethe VIP Call mode, the incoming call distribution group with the lowest numbered group has the highestpriority. When multiple groups disable the VIP Call mode, queuing calls are distributed to extensionsuniformly.[Example]In the call centre, incoming call distribution groups 1 and 3 enable the VIP Call mode, while incoming calldistribution groups 2 and 4 disable the VIP Call mode.PT Programming Manual ReferencesNoneExtn.101Extn.102Extn.103Calls have been distributed by DIL/DID/DDI/CLI.(The number in the circle is the queuing order.)161stPriority2ndPriority3rdPriorityIncoming CallDistributionGroup 1(for VIP) 35Incoming CallDistributionGroup 2(for generalcustomers) 24Incoming CallDistributionGroup 3(for specialcustomers)Distribution order:From: Group 1 Group 3 Groups 2 and 41 6 2 4 3 5Incoming CallDistributionGroup 4(for generalcustomers)83rdPriority7 87