1.12 Holding Features146 Feature Guide1.12 Holding Features1.12.1 Call HoldDescriptionAn extension user can put a call on hold. The following features are available depending on the result.The result of the holding operation can be determined through system programming. Pressing the HOLDbutton again just after the first time alternates the mode between General and Exclusive Call Hold.Conditions• Call Hold LimitationA PT user can hold one intercom call and/or multiple trunk calls at a time. An SLT user can hold eitherone intercom call or one trunk call at a time. By using the Call Park feature, PT and SLT users can holdmultiple trunk calls and intercom calls simultaneously. (→ 1.12.2 Call Park)• Music on HoldMusic, if available, is sent to the held party. (→ 1.12.4 Music on Hold)• Hold RecallIf a call on hold is not retrieved within a preprogrammed time period, Hold Recall is heard at theextension which put the call on hold. If the extension is engaged in a call, the Hold Alarm will be heard.• If an outside party is placed on hold and not retrieved within a preprogrammed time period, the call isautomatically disconnected. This timer starts when Hold Recall activates.• Automatic Call HoldA PT user can be programmed holding of the current call when pressing another CO/ICD Group/INTERCOM button, through system programming. If this feature is not enabled, the current call will bedisconnected.[Example]It is possible to receive a call by pressing the flashing ICD Group button, this puts the current intercomcall (on the INTERCOM button) on hold. To return to the held call, press the INTERCOM button.• Call Hold Retrieve DenyIf an extension user cannot call certain extensions on a COS basis (→ 1.1.2.2 Internal Call Block), hecannot retrieve the held call which the extensions made.Feature DescriptionCall Hold General Any extension can retrieve a held call.Exclusive Call Hold Only the extension user who held the call can retrieve it.
