109www.gateway.comTroubleshootingConnecting to a Web site takes too longMany factors can affect Internet performance:■ The condition of the telephone lines in your residence or at yourlocal telephone service■ The condition of the Internet computers to which you connect andthe number of users accessing those computers■ The complexity of graphics and multimedia on Web pages■ Having multiple Web browsers open, performing multipledownloads, and having multiple programs open on your notebookPeople are sending you e-mail messages, but you have not receivedany mail■ Click the receive button in your e-mail program.■ Make sure that your account with your Internet service provider (ISP)is set up correctly. Contact your ISP for technical support.KeyboardThe external keyboard does not work■ Make sure that the keyboard cable is plugged in correctly.■ Remove all extension cables and switchboxes.■ Clean the keyboard by using an aerosol can of air with a narrow,straw-like extension to remove dust and lint trapped under the keys.■ Try a keyboard that you know works to make sure that the keyboardport works.■ If you spilled liquid in the keyboard, turn off your notebook andunplug the keyboard. Clean the keyboard and turn it upside downto drain it. Let the keyboard dry before using it again. If the keyboarddoes not work after it dries, you may need to replace it.A keyboard character keeps repeating or you see a “Keyboard stuck”or “Key failure” error message■ Make sure that nothing is resting on the keyboard.■ Make sure that a key is not stuck. Press each key to loosen a key thatmight be stuck, then restart your notebook.
